1. Introduction

Welcome to Resmii, an e-commerce platform selling a variety of products, including scrunchies, T-shirts, and anime merchandise. By using our website, you agree to these Terms and Conditions (T&Cs). Please review them carefully before making any purchases.

2. Important Notice

These T&Cs apply to users as defined by the South African Consumer Protection Act (CPA). Certain clauses may:

• Limit the risk or liability of Resmii or third parties.
• Create legal obligations for the user.
• Require indemnity in favor of Resmii or third parties.

3. Privacy Policy

We respect your privacy and will take reasonable steps to protect it:

• Personal information provided by you, including name, email, physical address, and more, will be kept confidential.
• Users under 18 may require parental consent and guardian information.
• Your information is used for order processing, communication, and marketing (if opted in).
• We may disclose information for legal reasons or to third-party service providers for operational purposes.
• We will not sell your personal information to third parties.
• Ratings and reviews submitted by users may be used in our marketing materials, with only your first name displayed.

4. Electronic Communications

By using our website and communicating electronically (e.g., via email or WhatsApp), you consent to receive communications from us in line with our privacy policy.

5. Intellectual Property Rights

All content on the Resmii website, including but not limited to software, trademarks, graphics, text, and designs, is owned or licensed by Resmii and protected under South African and international law. All rights are reserved unless specifically granted.

6. Orders and Payment

Orders are subject to product availability and may be cancelled if stock is not available. We accept various payment methods, as indicated at checkout.

7. Shipping and Delivery

We aim to deliver products within specified timelines but cannot guarantee delivery times due to external factors. Resmii is not liable for loss or unauthorized use of products once delivered to your specified address.

8. Returns Policy

If you are unsatisfied with your purchase, you may return it for a replacement within 14 days, provided:

• You present your Resmii receipt.
• The item is in original, saleable condition, with tags and packaging intact.

Returns are not accepted for customized products or items missing tags and certificates.

9. Damaged Goods Upon Delivery

If a product is damaged or missing parts upon delivery, please notify us within 24 hours. We will arrange for collection and either repair or replace the item if stock permits.

10. Coupons and Gift Vouchers

Coupons and gift vouchers may be redeemed as specified on each individual coupon or voucher. They are non-transferable, and misuse may void their value.

11. Limitation of Liability

While we take great care in maintaining accurate information and quality products, Resmii is not liable for direct, indirect, incidental, or consequential damages resulting from the use of our website or products, except as required by South African law.

12. Disclaimer

Our website and all content are provided “as is” and may include inaccuracies or errors. Resmii makes no warranties of any kind, either expressed or implied, about the completeness, accuracy, or reliability of information provided on our website.

13. Complaints

As a member of the Consumer Goods and Services Industry Code, we aim to resolve complaints efficiently. Please contact us via our Contact Us page or at resmiistore@gmail.com.

14. Use of Cookies

This website uses cookies to enhance user experience and track usage patterns. If you do not wish to have cookies collect information, you can disable them in your browser. Please note this may limit certain features on the website.